Your product innovates and so should your support!
Like what you see? Let's Connect!
Explore more about Cognitive Product Support.
Prescriptive resolutions to frontline and backline teams using the Knowledge Engine constructed by a dedicated team of data engineers & scientists
Over 90% accuracy in forecasting of ticket volumes, nature of issues/defects with suggestions on ticket routing/assignations enabling effective and timely capacity planning and scalability
Shorter learning curves for the new hires bringing in productivity gains in first month of production
Process standardization for consistent customer experience
Process automation using scripts with bot as an interface
Process dependent outcomes as opposed to people dependent outcomes
Transforming support organization from a cost center to a value center is the holy grail of support because you are effectively using a metric to create economic value rather than just minimize cost.
We define Value per Interaction as follows:
